Terms and conditions

We strongly suggest that you read, and understand, our standard Terms and Conditions. Please contact The London Bridge Centre if you have any questions relating to these terms. You can find our Privacy and Cookies policy on our website here.

Terms and conditions of use

Website use

1. These terms and conditions shall govern your use of our website.
   1. By using our website, you accept these terms and conditions in full; accordingly, if you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website.
   2. If you register with our website, submit any material to our website or use any of our website services, we will ask you to expressly agree to these terms and conditions.
   3. You must be at least 18 years of age to use our website; by using our website or agreeing to these terms and conditions, you warrant and represent to us that you are at least 18 years of age. Students who are minors may be registered on our website only by a legal guardian or parent.
   4. Our website uses cookies; by using our website or agreeing to these terms and conditions, you consent to our use of cookies in accordance with the terms of our privacy and cookies policy.
2. Licence to use website
   1. You may:
      1. view pages from our website in a web browser;
      2. stream audio and video files from our website; and
      3. use our website services by means of a web browser, subject to the other provisions of these terms and conditions.
   2. Except as expressly permitted by the provisions of these terms and conditions, you must not download any material from our website or save any such material to your computer.
   3. You may only use our website for your own personal purposes or in the case of corporates, for employee skilling purposes, and you must not use our website for any other purposes.
   4. Except as expressly permitted by these terms and conditions, you must not edit or otherwise modify any material on our website.
   5. You must not:
      1. republish material from our website including republication on another website;
      2. sell, rent or sub-license material from our website;
      3. show any material from our website in public;
      4. exploit material from our website for a commercial purpose; or
      5. forward or redistribute material from our website.
   6. We reserve the right to restrict access to areas of our website, or indeed our whole website, at our discretion; you must not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on our website.
3. Acceptable use
   1. You must not:
      1. use our website in any way or take any action that causes, or may cause, damage to the website or impairment of the performance, availability or accessibility of the website;
      2. use our website in any way that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity;
      3. use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software;
      4. conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent;
      5. access or otherwise interact with our website using any robot, spider or other automated means;
      6. violate the directives set out in the robots.txt file for our website; or
      7. use data illegally collected from our website for any direct marketing activity (including without limitation email marketing, SMS marketing, telemarketing and direct mailing).
   2. You must not use data collected from our website to contact individuals, companies or other persons or entities.
   3. You must ensure that all the information you supply to us through our website, or in relation to our website, is true, accurate, current, complete and non-misleading.
4. Registration and accounts
   1. You may register for an account with our website by completing and submitting the registration form on our website, and clicking on the verification link in the email that the website will send to you.
   2. You must not allow any other person to use your account to access the website.
   3. You must notify us in writing immediately if you become aware of any unauthorised use of your account.
   4. You must not use any other person's account to access the website (unless you have that person's express permission to do so).
5. User login details
   1. If you register for an account with our website, we will provide you with OR you will be asked to choose a user ID and password.
   2. Your user ID must not be liable to mislead; you must not use your account or user ID for or in connection with the impersonation of any person.
   3. You must keep your password confidential.
   4. You must notify us in writing immediately if you become aware of any disclosure of your password.
   5. You are responsible for any activity on our website arising out of any failure to keep your password confidential, and may be held liable for any losses arising out of such a failure.
6. Cancellation and suspension of account
   1. We may:
      1. suspend your account;
      2. cancel your account; and/or
      3. edit your account details,
      at any time in our sole discretion without notice or explanation.
7. Your content: licence
   1. In these terms and conditions, "your content" means all works and materials (including without limitation text, graphics, images, audio material, video material, audio-visual material, scripts, software and files) that you submit to us or our website for storage or publication on, processing by, or transmission via, our website.
   2. You grant to us a worldwide, irrevocable, non-exclusive, royalty-free licence to use, reproduce, store, adapt, publish, translate and distribute your content in any existing or future media OR reproduce, store and publish your content on and in relation to this website and any successor website OR reproduce, store and, with your specific consent, publish your content on and in relation to this website.
   3. You hereby waive all your moral rights in your content to the maximum extent permitted by applicable law; and you warrant and represent that all other moral rights in your content have been waived to the maximum extent permitted by applicable law.
   4. You may edit your content to the extent permitted using the editing functionality made available on our website.
   5. Without prejudice to our other rights under these terms and conditions, if you breach any provision of these terms and conditions in any way, or if we reasonably suspect that you have breached these terms and conditions in any way, we may delete, unpublish or edit any or all of your content.
8. Your content: rules
   1. You warrant and represent that your content will comply with these terms and conditions.
   2. Your content must not be illegal or unlawful, must not infringe any person's legal rights, and must not be capable of giving rise to legal action against any person (in each case in any jurisdiction and under any applicable law).
   3. Your content, and the use of your content by us in accordance with these terms and conditions, must not:
      1. be libellous or maliciously false;
      2. be obscene or indecent;
      3. infringe any copyright, moral right, database right, trade mark right, design right, right in passing off, or other intellectual property right;
      4. infringe any right of confidence, right of privacy or right under data protection legislation;
      5. constitute negligent advice or contain any negligent statement;
      6. constitute an incitement to commit a crime, instructions for the commission of a crime or the promotion of criminal activity;
      7. be in contempt of any court, or in breach of any court order;
      8. be in breach of racial or religious hatred or discrimination legislation;
      9. be blasphemous;
      10. be in breach of official secrets legislation;
      11. be in breach of any contractual obligation owed to any person;
      12. depict violence in an explicit, graphic or gratuitous manner;
      13. be pornographic, lewd, suggestive or sexually explicit;
      14. be untrue, false, inaccurate or misleading;
      15. consist of or contain any instructions, advice or other information which may be acted upon and could, if acted upon, cause illness, injury or death, or any other loss or damage;
      16. constitute spam;
      17. be offensive, deceptive, fraudulent, threatening, abusive, harassing, anti-social, menacing, hateful, discriminatory or inflammatory; or
      18. cause annoyance, inconvenience or needless anxiety to any person.
9. Limited warranties
   1. We do not warrant or represent:
      1. the completeness or accuracy of the information published on our website;
      2. that the material on the website is up to date; or
      3. that the website or any service on the website will remain available.
   2. We reserve the right to discontinue or alter any or all of our website services, and to stop publishing our website, at any time in our sole discretion without notice or explanation; and save to the extent expressly provided otherwise in these terms and conditions, you will not be entitled to any compensation or other payment upon the discontinuance or alteration of any website services, or if we stop publishing the website.
   3. To the maximum extent permitted by applicable law, we exclude all representations and warranties relating to the subject matter of these terms and conditions, our website and the use of our website.
10. Breaches of these terms and conditions
    1. Without prejudice to our other rights under these terms and conditions, if you breach these terms and conditions in any way, or if we reasonably suspect that you have breached these terms and conditions in any way, we may:
       1. send you one or more formal warnings;
       2. temporarily suspend your access to our website;
       3. permanently prohibit you from accessing our website;
       4. block computers using your IP address from accessing our website;
       5. contact any or all of your internet service providers and request that they block your access to our website;
       6. commence legal action against you, whether for breach of contract or otherwise; and/or
       7. suspend or delete your account on our website.
    2. Where we suspend or prohibit or block your access to our website or a part of our website, you must not take any action to circumvent such suspension or prohibition or blocking (including without limitation [creating and/or using a different account).
11. Variation
    1. We may revise these terms and conditions from time to time.
    2. The revised terms and conditions shall apply to the use of our website from the date of publication of the revised terms and conditions on the website, and you hereby waive any right you may otherwise have to be notified of, or to consent to, revisions of these terms and conditions. OR We will give you written notice of any revision of these terms and conditions, and the revised terms and conditions will apply to the use of our website from the date that we give you such notice; if you do not agree to the revised terms and conditions, you must stop using our website.
    3. If you have given your express agreement to these terms and conditions, we will ask for your express agreement to any revision of these terms and conditions; and if you do not give your express agreement to the revised terms and conditions within such period as we may specify, we will disable or delete your account on the website, and you must stop using the website.
12. Assignment
    1. You hereby agree that we may assign, transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms and conditions.
    2. You may not without our prior written consent assign, transfer, sub-contract or otherwise deal with any of your rights and/or obligations under these terms and conditions.
13. Severability
    1. If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect.
    2. If any unlawful and/or unenforceable provision of these terms and conditions would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.
14. Third party rights
    1. A contract under these terms and conditions is for our benefit and your benefit, and is not intended to benefit or be enforceable by any third party.
    2. The exercise of the parties' rights under a contract under these terms and conditions is not subject to the consent of any third party.
15. Entire agreement
    1. The terms and conditions, together with our privacy and cookies policy, shall constitute the entire agreement between you and us in relation to your use of our website and shall supersede all previous agreements between you and us in relation to your use of our website.
16. Law and jurisdiction
    1. These terms and conditions shall be governed by and construed in accordance with Indian Law.
    2. Any disputes relating to these terms and conditions shall be subject to the exclusive OR non-exclusive jurisdiction of the courts of India.

Course related terms and conditions

Corporate/Communication training courses

What is included?

17. An overview of topics covered, qualified trainers from The London Bridge Centre and reference material (via email links or soft copies).

What is not included?

18. All food and other related costs, venue location for corporate training and parking at the venue are not included in the price of the training course. Neither is transport to and from the class venue. If the corporate client requires the same to be arranged, additional costs will be applicable and will be billed to the client.

Admissions policy

19. The London Bridge Centre reserves the right to refuse admission or eject any student/training course participant deemed to be behaving in an unacceptable manner [without a refund]. We do not tolerate any form of unsociable or unacceptable behaviour, and will act upon any behaviour reported to us. All students/participants must follow The London Bridge Centre Code of Conduct.
20. In the unlikely event of a threatening or inappropriate situation occurring during one of our training courses, we request that the student bring any issues our attention (via email: contact@thelondonbridgecentre.com or call +91 9004079431) as soon as possible. Within reason we will do our utmost to investigate, take action and resolve the situation, in the best interest of all parties.

Non-completion/non-attendance of training courses

21. Non-attendance without warning is non-refundable and non-transferrable to another course.
22. In the case of corporate training, The London Bridge Centre does not take responsibility for training outcome in the event of participant absenteeism.
23. In the case of individual students, if an emergency prior or during your training course days prevents your course attendance, you must notify The London Bridge Centre within 24 hours (preferably by email: contact@thelondonbridgecentre.com) to request consideration for re-scheduling of your course dates. Written proof of the reason will be required within 7 days of the notification (e.g. Doctor's certificate) before any changes can be considered. Changes are subject to the discretion of The London Bridge Centre. If re-scheduling is allowed, then a fee of 5% of the total package amount will be charged. The above process applies when a student is not able to attend all or part of the training courses.
24. If a participant arrives half an hour (30 minutes) or more later than the starting time of a course then The London Bridge Centre reserves the right for the trainer to refuse entry to the course to the participant.

Training course outcome

25. In most cases, the goal of the course is to get the participants to reach a level higher than their existing levels in the training topics chosen by them. However, if the trainer feels you have not participated fully in the course or that you have not assimilated the content of the course sufficiently then you may be recommended for a second round of training at the cost of your company if you are a corporate participant or at your own cost if you are an individual student. These instances will be highlighted in the final training report. Attendance for further courses at a fee can be arranged at the discretion of The London Bridge Centre.
26. If you do not have the required level of English to complete the course, we reserve the right to refuse you further training without expectation of a refund. As a guide we recommend that non-native speakers have a minimum CEFR level C1 or IELTS 6.5 score. If you are unsure you should take our online level test and be able to score at least 60% on your choice of topics in your first attempt.

27. For us, plagiarism is copying verbatim or almost word for word from any of our trainers' answers, other participants and/or from other online sources. We agree it's ok to search and look for answers from the Internet and share ideas with other students, but your answers must be your own work. That is; adapted to your particular idea/s so you demonstrate you are able to mould and change an activity etc. to fit your own words and needs.

    The examples and information provided on the website and via other material are resources you are encouraged to read to widen your knowledge but when applying these to your own work, they must be changed and adapted to your own words and interpretation.If a participant plagiarises he/she will be given a warning, but if the plagiarism continues you may be disbarred from completing the course without a refund.
28. The decision of The London Bridge Centre shall be binding in all such cases, in grading of participants and in interpretation of pre-training and post-training assessment tests.

Feedback and complaints

29. Participants have the right to offer feedback on both training sessions and trainers during the course. A link will be provided by us whereby you can offer your feedback. Alternately, you may email us directly at feedback@thelondonbridgecentre.com

    In the case of complaints, you must contact us and outline clearly your reasons for appeal. You may email us at complaints@thelondonbridgecentre.com

    Please outline your complaints and reasons for appeal clearly. We will acknowledge receipt within two working days of receipt and will aim to draw the matter to a conclusion that is satisfactory to all parties within seven working days.

30. We do our utmost to ensure that you receive the best training and service possible. If for any reason you are not satisfied with the service provided by us, then please let us know in writing by contacting our Customer Service at customerfirst@thelondonbridgecentre.com

    Please outline the nature of your grievance and we promise to acknowledge your complaint or grievance within two working days of receipt. Our Customer Service will then endeavour to reach a satisfactory conclusion for all parties within seven working days.

Liability

31. The London Bridge Centre does not accept liability for any loss or additional expense caused by delay or interruption to travel services, weather conditions, civil disturbance, industrial action, strikes, wars, floods, sickness or force majeure. Such losses or additional expenses are your responsibility. Force majeure represents unusual and unforeseeable circumstances such as war or the threat of war, riots, terrorist activity, civil strife, industrial disputes, natural or nuclear disaster, fire, flood or adverse weather conditions.
32. The London Bridge Centre does not accept responsibility or liability for death, bodily injury or illness caused to the client or any other person included on the application form. Any claims shall be subject to Indian law in respect of any question of liability or quantum, and all proceedings shall be within the sole domain of the Indian courts.
33. Under no circumstances does The London Bridge Centre accept responsibility or liability for loss of personal possessions while attending the course.
34. The London Bridge Centre does not accept responsibility or liability for any other event which may affect you or your course.

Acceptance of terms and conditions

35. By filling in the registration form, verbally agreeing on the telephone or having clicked Confirm Training or Advance payment button on the website you are agreeing to accept all these terms and conditions. The person who fills the registration form, does so on behalf of all the individuals included on it, so that all are bound by the booking conditions.